Frequently Asked Questions

​Emergencies

 

What counts as a plumbing emergency?

 

Any situation that poses a safety risk or threatens water damage to your home qualifies as an emergency. Burst pipes, active leaks, sewage backups, gas odors, and no hot water in winter all need immediate attention. If you're unsure whether something can wait, call us—we're here 24/7 and can advise you over the phone. Water damage can escalate rapidly, and a small leak at midnight can become a costly disaster by morning. That's why we treat any potential emergency seriously and dispatch licensed technicians quickly to assess and address the problem.

 

My pipe just burst. What do I do right now?

 

First, shut off the water at the main valve (usually in your basement or under the kitchen sink). Turn off the water heater to prevent damage. Open your lowest-level faucets to drain the system, then call us immediately. We respond to 24/7 emergency plumbing calls throughout Yonkers, including Getty Square, Nodine Hill, and Park Hill.

 

Do you really answer the phone at 2 a.m.?

 

Absolutely. We're a family-owned business, and we know plumbing disasters don't respect the clock. When you call (914) 297-2466 at any hour, you'll reach a real person ready to dispatch a licensed technician. Many emergencies are faster and cheaper to fix at 2 a.m. than waiting until morning.

 

What if I smell gas in my home?

 

Leave immediately and call the gas company (not us). Once outside, call us from a safe location to schedule an inspection. Never use electrical switches, lighters, or your phone inside the home when you smell gas. We handle emergency gas services and can check your appliances and lines once the gas company has cleared the area.

 

Is my clogged drain an emergency?

 

Not always. A slow drain usually isn't urgent, but a completely backed-up toilet, kitchen sink, or multiple fixtures suggests a serious blockage that needs prompt attention. If sewage is backing up into your home, that's an emergency—call right away. We offer emergency drain cleaning for situations that can't wait.

 

Services We Offer

 

What services does Pro Boyz provide?

 

We specialize in plumbing services, drain cleaning, heating services, and gas services. That includes repairs, installations, maintenance, inspections, and emergency calls. Whether it's a leaky faucet, water heater replacement, furnace issue, or a main sewer line clog, we handle residential plumbing and related work throughout Yonkers. As a family-owned business with 15+ years combined experience, we've developed expertise in the unique plumbing challenges Yonkers homeowners face—from aging cast iron pipes to winter heating emergencies. If it's related to water, gas, or heating systems in your home, we can help.

 

Do you install tankless water heaters?

 

Yes. We install and service tankless systems, which save space and energy compared to traditional tanks. We'll assess your home's hot water demand, discuss the pros and cons, and provide a free estimate. Tankless systems work well for most Yonkers homes but aren't ideal for every situation—we'll help you decide based on your household size, usage patterns, and budget. Many Yonkers homeowners appreciate the endless hot water and lower energy bills, though installation and gas line adjustments require professional expertise. We handle all of that for you.

 

What's the difference between drain cleaning and hydro jetting?

 

Drain cleaning typically uses a plumbing snake to break through clogs and clear blockages. Hydro jetting uses high-pressure water (often 4,000+ PSI) to scour the inside of pipes and remove buildup, grease, tree roots, and mineral deposits. Hydro jetting is more thorough and works better for severe blockages or repeated problems, especially in older homes with accumulation issues. Drain snaking is faster and less expensive for simple clogs, while hydro jetting provides longer-lasting results and prevents recurring backups. We'll recommend the best approach during a free inspection and explain the costs and timeline for each option.

 

Can you repair cast iron sewer lines?

 

Yes. Cast iron pipes are common in older Yonkers homes but corrode over time. We can repair or replace damaged sections. If a full replacement is needed, we discuss trenchless options to minimize digging and disruption. Call us for a free estimate if you suspect sewer line issues.

 

Do you handle gas appliance hookups?

 

We do. Whether you're installing a new gas stove, dryer, fireplace, or furnace, we ensure proper and safe installation per code. We pull permits as needed and handle all the connections. Gas work requires licensing, and all our technicians are fully certified and insured.

 

Service Area & Response Times

 

Which Yonkers neighborhoods do you serve?

 

We serve all of Yonkers without exceptions or extra fees for location. Our service area includes every street, neighborhood, and borough within city limits. We're based on McLean Ave and know the community inside out. Specific neighborhoods include Getty Square, Nodine Hill, Park Hill, Dunwoodie/Homefield, and Crestwood/Lawrence Park—but whether you live downtown, in the hills, or anywhere in between, we're here for you. We've been serving Yonkers since 2008 and have built strong relationships with residents throughout the city.

 

How fast can you respond to my emergency?

 

We aim to respond to emergency calls within the hour, often faster depending on demand and location. Because we're local and operate 24/7, Yonkers residents get quick turnaround. Call (914) 297-2466 and we'll give you an ETA when we confirm your address. Our technicians know the neighborhoods and traffic patterns well, so we can often arrive sooner than you'd expect.

 

Pricing & Estimates

 

How do I get a free estimate?

 

Call us at (914) 297-2466 or reach out online. We'll ask some questions about the issue, schedule a visit, and provide a no-obligation estimate. For minor repairs, we sometimes diagnose and quote over the phone. Our technicians explain what's needed before work begins.

 

Do emergency calls cost more?

 

Emergency calls include a service charge, but we don't charge extra just because it's nights or weekends. Our pricing is transparent and fair. We provide an estimate before starting work so you know the total cost upfront.

 

What factors affect plumbing repair costs?

 

The complexity of the job, materials needed, and time required all influence pricing. A simple faucet repair costs less than a water line replacement. We provide free estimates so you can make an informed decision before committing. Call or reach out and we'll break down the costs.

 

Do you offer financing options?

 

Speak with us about your specific situation. Large projects like water heater or sewer line replacement can be a significant expense, and we work with customers on payment options. Ask about financing during your free estimate consultation.

 

Process & What to Expect

 

Are your plumbers licensed and insured?

 

Absolutely. All our technicians are licensed, insured, and trained. We're a fully legitimate, bonded business operating since 2008. We carry full liability insurance and provide proof of licensing and insurance upon request. Your protection and peace of mind matter to us—we stand behind our work and ensure every job meets Yonkers code requirements. When you hire Pro Boyz, you're hiring professionals who are accountable and qualified to handle any plumbing situation safely.

 

Will I need a permit for my plumbing work?

 

Most repairs don't require permits, but installations, replacements, and system upgrades do. We handle permit applications and inspections as part of our service. We know Yonkers codes and work with the city to keep everything compliant—no surprises.

 

How long will a typical repair take?

 

Simple repairs (faucet fixes, trap cleaning) take under an hour. Larger jobs like water heater replacement or drain line repair take half a day or more. We give time estimates after assessing the work and explain if complexity might change the timeline.

 

Will you clean up after the work is done?

 

Yes. We respect your home and leave it clean. We remove debris, set tools aside safely, and respect your space. Our crew is professional, courteous, and has been family-owned since 2008—your home is treated like our own.

 

What should I do before the technician arrives?

 

Clear the work area of valuables and pets if possible. Have access to your main water shut-off available (and know where it is if your technician needs to use it in an emergency). If it's a drain issue, remove as much standing water as you can to make the work faster and cleaner. Jot down any questions or observations about the problem—our technicians are happy to answer them during the visit and explain what they find. If you've recently had plumbing work done or know the layout of your pipes, share that information too. The more we know upfront, the more efficient we can be.